[Plura-list] Launching a print edition of HOW TO DESTROY SURVEILLANCE CAPITALISM; EFF's transition memo for the Biden admin; How one of America's most abusive employers gets away with it

[Cory Doctorow]

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Today (or tomorrow, in Australia), I'm keynoting linux.conf.au:

https://linux.conf.au/schedule/

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Today's links

* Launching a print edition of HOW TO DESTROY SURVEILLANCE CAPITALISM:
Join me and Damon Beres next Thursday.

* EFF's transition memo for the Biden admin: A full slate of tech policy
one-pagers.

* How one of America's most abusive employers gets away with it: "The
Arise lawyers 'politely disagreed' with the Department of Labor's findings."

* This day in history: 2006, 2016, 2020

* Colophon: Recent publications, upcoming/recent appearances, current
writing projects, current reading

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🦴 Launching a print edition of HOW TO DESTROY SURVEILLANCE CAPITALISM

Last August, Onezero published my first nonfiction book in nearly a
decade: HOW TO DESTROY SURVEILLANCE CAPITALISM is a short book (or long
pamphlet) that presents an anti-monopoly critique of the "surveillance
capitalism" theory.

https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59

The book's a free online read, and now it's a paper artifact. Next
Thursday, Onezero will launch both a DRM-free ebook and print edition of
my book, and to celebrate, I'm doing a online chat with OZ's editor in
chief, Damon Beres. It's free to attend!

https://medium.zoom.us/webinar/register/WN_GfnYHzZCSY-cCMVL5ZCDBw

The book's main argument is that Big Tech lies about how good it is at
manipulating us with data - that its dangerous manipulation doesn't come
through junk-science "big five personalities" and "sentiment analysis"
but just from dominating and distorting our lives.

It's a distinction with a difference. If these companies really can do
effective, durable data-based psychological trickery then we probably
shouldn't break 'em up or force them to be interoperable.

The only thing scarier than being ruled over by five digital tyrants
with mind-control rays is being terrorized by 5,000 loose cannons
running around, each with their own data-based suitcase nuke.

But if these Big Tech giants are just old school monopolists who dress
up their monopolistic tactics with a word-salad of statistical,
psychological and computer science jargon, then hell yeah, we should
just pull out some old school trustbusting sledgehammers and *whack* 'em.

With a new administration and a new tech agenda - which includes the
most significant antitrust action in half a century - the book's become
especially salient. I'm really looking forward to my conversation with
Damon - I hope you can make it!

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🦴 EFF's transition memo for the Biden admin

Every time the US has a change of administration, EFF staffers -
lawyers, policy analysts, activists - create a "transition memo": a
series of one-page briefings on the tech policy issues the new admin
should take up. The Biden memo is *great*.

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration

It opens with a section on surveillance, with three subsections:

I. Foreign Intelligence Surveillance Act

II. Facial Recognition Technology

III. Border Search and Immigration Surveillance

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064015

Next up is encryption:

I. Background on Encryption Backdoors

II. End-to-End Encryption and Client-Side Scanning

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064019

Then, broadband:

I. 21st-Century-Ready Access for All Americans

II. Net Neutrality and Public Safety

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064022

Nothing says 2021 like Section 230!:

* Deepfakes

* Mandated Political Neutrality

* CSAM, Sex Trafficking and other Unlawful Content

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064025

EFF's old favorite, consumer privacy, has some very 2021 angles:

I. Consumer Privacy Legislation

II. Private Companies and Facial Recognition/Biometrics

III. Student Data

IV. COVID and Health Data Privacy

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064029

After a 40+ year slumber, antitrust is having a revival, and EFF's
proposals combine traditional antitrust with new, sui generis tech
approaches.

* Reform Antitrust Law

* Competitive Compatibility

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration

Copyright/copyfight has been on the agenda since the 1990s, but not like
this:

* Intermediary Liability (DMCA Section 512)

* Freedom to Tinker and Right to Repair (DMCA Section 1201)

* Statutory Damages

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064037

A coupla quick hits next:

* Computer Fraud and Abuse Act
https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064041

* Upcoming Supreme Court Ruling and Further Opportunities for Reform
https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064042

And it closes out with a deep dive on patents:

* Low Quality Patents

* Patent Trolling

* Inter Partes Review

* Alice v. CLS Bank

* More Patents Do Not Result in More Software Innovation

https://www.eff.org/wp/eff-transition-memo-incoming-biden-administration#_Toc57064043

You don't have to be an administrative branch staffer to appreciate
this. Each of these topics is covered in brief, digestible form.
Together, they constitute a rapid, extensive tour of the most important
tech policy issues facing America today.

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🦴 How one of America's most abusive employers gets away with it

I spend a lot of time looking in detail at abusive situations where tech
plays a starring role: stalkerware, bossware, remote proctoring, etc.
But nothing I'd read really prepared me for the tale of Arise Virtual
Solutions, an abuser without parallel.

https://pluralistic.net/2020/10/02/chickenized-by-arise/#arise

Arise sells itself as a "virtual call center" and boasts of blue-chip
clients like Disney, Carnival Cruises, Comcast, Airbnb, Intuit etc. If
you've ever called one of these companies, you may have spoken to an
Arise worker.

But that "worker" was not an employee. Arise is a pioneer in worker
misclassification, and treats all the people who work for it as
"independent contractors." So even though these workers are more tightly
supervised and managed than any regular employee, they have no rights.

You have to pay Arise for the privilege of working for them. Not just
buying your own computer, but also paying to be trained in how to
pretend to be an employee of Disney or Airbnb and Arise's other customers.

Execs at these giant corps listen in on your calls while they are in
progress or after the fact - and if they detect so much as a squeak from
a child, or a noisy neighbor, they can terminate your contract and you
lose the money and unpaid labor you spent on training.

Likewise, you can be summarily fired for hanging up on - or mildly
chastising - a caller, even in the face of sexual harassment, racist
abuse, or threats of violence. Being fired means losing your training
"investment."

The company will not assign a regular working schedule: rather, you are
assigned 30-minute shifts, scattered through the day. Turning down a
shift can mean losing access to future shifts.

Why would anyone work for this shitty, shitty company? Put simply: it's
a pyramid scheme that preys on women, especially Black women. The
company deceives the workers it recruits, then rewards them for roping
their friends into the job.

These workers are the most precarious, desperate part of the US labor
force, and Arise brutalizes them by remote control. Workers talk about
the terror that they'll lose thousands of dollars and their income if
their children cry or laugh too loud.

The whole family goes into lockdown like Anne Frank in the attic as soon
as Mom dials into her terrible job. They have to sit in silence while
Mom smiles through calls where she can receive death and rape threats,
racist abuse, and sexual harassment.

And here's the kicker: if this all gets too much for Mom and she quits
her job, *she has to pay Arise an "early termination" penalty*. This is
the kind of thing that happens under worker misclassification: you have
to pay to get a job, and you have to pay to quit it.

Now, Arise are pioneers in worker misclassification and their abuse
stretches all the way back to the Obama administration. They were dirty
from the start. In 2008, the US Department of Labor launched an in-depth
investigation into rampant wage-theft at Arise.

The investigation took two years and involved interviews with at least
56 workers. It concluded that Arise had stolen $14.2 million from its
workers, and that it owed double that in damages to be paid to those
same workers.

But Arise didn't pay a cent.

What nefarious legal trick did Arise use to avoid $28.4m in liability?
How did it wriggle free of the Department of Labor's airtight case?

Well, it's like this. When Arise's lawyers met with the DoL's lawyers in
2010, they "politely disagreed" with the DoL's conclusions, so the DoL
walked away from the case.

https://www.propublica.org/article/arise-department-of-labor-2010

In yet another landmark piece of reporting, Propublica's Ken Armstrong,
Justin Elliott and Ariana Tobin document how the DoL lawyers dutifully
noted that Arise disputed the report and would not be changing its labor
practices and then washed their hands of the matter.

They even have an official notation for when this happens: they mark the
file as "RTP/RTC," which stands for "Refused to pay, refused to comply."
In the years that followed, top Obama DoL officials narrowed the
complaint from $14m to $40k.

Why did the DoL do this? According to DoL insiders quoted in the
Propublica article, the DoL won't take on cases with big firms that can
afford to drag out the proceedings and tie up department resources.

The circular reasoning goes: we need our lawyers and investigators to
protect workers. But if we discover a bunch of workers in harm's way, we
can't afford to protect them, because then we won't have those resources
to protect workers.

The DoL was a known problem in 2010. The Government Accountability
Office had already identified its inability to fulfill its mission, and
they tested the Department with 10 fictitious complaints to see how
they'd be handled. Only half of those were even entered into the DoL's
database.

DoL intake staff tried to convince people who filed complaints to drop
them, told them that the DoL had no power, lied about what they were
doing to address the issue, and failed to investigate a claim of child
labor in a meat-packing plant.

In the years since Obama's DoL walked away from Arise, its misclassifed
workforce has grown from 20,000 to 70,000.

The factors that allowed it to flip off the DoL in 2010 are far stronger
today, and the company has more than tripled the number of workers it
has ensnared.

Worker misclassification didn't start with Uber, or even with Arise. It
really began in the poultry industry, which is why labor economists call
it "chickenization." The US has only three monopolist chicken processors.

These monopolists have carved up the country so that chicken farmers
only have one company that can process their chickens and get them to
market. That company calls farmers independent contractors, even as it
treats them like employees with no labor rights.

A chicken farmer gets their chicks from the packer, which owns them,
tells the farmer what to feed them and when, which meds and vets can be
used on 'em, when the lights go on and when they go off.

Packers design the chicken coops and then order the farmers to borrow
the money to build them. Farmers sign nondisclosure agreements so they
can't complain, and arbitration agreements so they can't sue.

Packers tell the farmers what they must and must not do, but there's one
thing they *never* tell farmers: how much they'll be paid. It's only
when chickens are sent to market that packers declare a price for them,
just enough to service farmers' debt, but not to get ahead.

Of all US occupations, "farmer" is presents one of the highest risks of
dying on the job. But their leading cause of death isn't falling into a
threshing machine: it's suicide. And chicken farmers lead farmers in
these deaths of despair.

Arise has chickenized a 70,000 person workforce of call-center workers
whose homes are rent-free office space for a wildly profitable company
that serves other wildly profitable companies. Most of those workers are
women, and most of the women are Black women.

Biden faces an immediate, urgent test of his willingness to tackle
worker misclassification. One of Trump's last-minute regulations was a
rollback that protected workers from being misclassified as contractors.
The Biden admin could reverse that regulation.

Then there's the matter of what he does with his DoL, which has shed 25%
of its investigators over the past decade, even as labor abuses have
skyrocketed.

The Biden admin's actions here will speak far louder than any soaring
inaugural rhetoric.

If Biden cares about gender justice, racial justice, inequality,
fairness and corruption, he will immediately reverse the Trump rollback
and massively staff up the DoL's investigative division.

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🦴 This day in history

#15yrsago Hollywood’s Canadian MP plagiarizes entertainment industry in
op-ed
https://web.archive.org/web/20060906114812/http://www.michaelgeist.ca/index.php?option=com_content&task=view&id=1082

#15yrsago Business-card converts to set of lockpicks
https://web.archive.org/web/20060207012953/http://www.jenimattson.com/pages/identity/melvin.shtml

#15yrsago Pope: Divine inspiration is copyrighted
https://web.archive.org/web/20070219175621/http://www.timesonline.co.uk/tol/news/world/europe/article717916.ece

#5yrsago Gay Tory MP outs himself as a “poppers” user, slams proposed
ban
https://web.archive.org/web/20160123222932/http://www.msn.com/en-gb/news/uknews/mp-crispin-blunt-admits-using-poppers-while-attacking-proposed-ban/ar-BBotElv

#5yrsago Donald Trump’s dad was Woody Guthrie’s hated Klansman landlord
https://theconversation.com/woody-guthrie-old-man-trump-and-a-real-estate-empires-racist-foundations-53026

#5yrsago  Tender arthropod: mama centipede cradles her
younghttps://www.reddit.com/r/creepy/comments/4256w6/mother_centipede_cradles_her_young/

#1yrago In Serving Big Company Interests, Copyright Is in Crisis
https://www.eff.org/deeplinks/2020/01/serving-big-company-interests-copyright-crisis

#1yrago Year of the Rabbit: a graphic novel memoir of one family’s life
under the Khmer Rouge
https://memex.craphound.com/2020/01/22/year-of-the-rabbit-a-graphic-novel-memoir-of-one-familys-life-under-the-khmer-rouge/

#1yrago Sonos warns customers that their older speakers will shortly be
e-wastehttps://www.theregister.com/2020/01/21/sonos_bricking_laudio_gear/

#1yrago Boeing indefinitely halts 737 Max production
https://www.cnn.com/2020/01/21/business/boeing-737-max-production-halt/index.html

#1yrago Forensics team accuses Prince Bone Saw of hacking Jeff Bezos’s
phone to obtain kompromat and force Washington Post silence on Khashoggi
https://arstechnica.com/information-technology/2020/01/report-bezos-phone-uploaded-gbs-of-personal-data-after-getting-saudi-princes-whatsapp-message/

#1yrago The sordid tale of Microsoft’s epic tax evasion and the war they
waged against the IRS
https://www.propublica.org/article/the-irs-decided-to-get-tough-against-microsoft-microsoft-got-tougher

#1yrago Brazil’s authoritarians charge Glenn Greenwald with cybercrime
for publishing leaks that revealed corruption at the highest levels
https://theintercept.com/2020/01/21/glenn-greenwald-brazil-denunciation/

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🦴 Colophon

Today's top sources:

Currently writing:

* My next novel, "The Lost Cause," a post-GND novel about truth and
reconciliation. Yesterday's progress: 508 words (102068 total).

* A short story, "Jeffty is Five," for The Last Dangerous Visions.
Yesterday's progress: 260 words (260 total).

Currently reading: Analogia by George Dyson.

Latest podcast: Someone Comes to Town, Someone Leaves Town (part 27)
https://craphound.com/news/2021/01/11/someone-comes-to-town-someone-leaves-town-part-27/

Upcoming appearances:

* Keynote for linux.conf.au, Jan 22 (US) 23 (Australia)
https://linux.conf.au/schedule/

* Evening with William Gibson, Jan 25,
https://www.eventbrite.com/e/william-gibson-cory-doctorow-agency-tickets-132831910821

* Launch for the print edition of HOW TO DESTROY SURVEILLANCE
CAPITALISM, Jan 28,
https://medium.zoom.us/webinar/register/WN_GfnYHzZCSY-cCMVL5ZCDBw

* Boskone, 58, Feb 12-15, https://boskone.org/

* Keynote, NISO Plus, Feb 22-25,
https://niso.plus/cory-doctorow-to-keynote-at-niso-plus-2021/

Recent appearances:

* Monocle Reads
https://monocle.com/radio/shows/meet-the-writers/monocle-reads-87/play/

* Hedging Bets on the Future (Motherboard Cyber):
https://play.acast.com/s/cyber/hedgingbetsonthefuturewithauthorcorydoctorow

* Applying the Pandemic Mindset to Climate Change:
https://hbr.org/podcast/2020/12/applying-the-pandemic-mindset-to-climate-change-with-cory-doctorow

Latest book:

* "Attack Surface": The third Little Brother novel, a standalone
technothriller for adults. The *Washington Post* called it "a political
cyberthriller, vigorous, bold and savvy about the limits of revolution
and resistance." Order signed, personalized copies from Dark Delicacies
https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html

* "How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet
analyzing the true harms of surveillance capitalism and proposing a
solution.
https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59

* "Little Brother/Homeland": A reissue omnibus edition with a new
introduction by Edward Snowden:
https://us.macmillan.com/books/9781250774583; personalized/signed copies
here:
https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html

* "Poesy the Monster Slayer" a picture book about monsters, bedtime,
gender, and kicking ass. Order here:
https://us.macmillan.com/books/9781626723627. Get a personalized, signed
copy here:
https://www.darkdel.com/store/p1562/_Poesy_the_Monster_Slayer.html.

This work licensed under a Creative Commons Attribution 4.0 license.
That means you can use it any way you like, including commercially,
provided that you attribute it to me, Cory Doctorow, and include a link
to pluralistic.net.

https://creativecommons.org/licenses/by/4.0/

Quotations and images are not included in this license; they are
included either under a limitation or exception to copyright, or on the
basis of a separate license. Please exercise caution.

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🦴 How to get Pluralistic:

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"*When life gives you SARS, you make sarsaparilla*" -Joey "Accordion
Guy" DeVilla

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