[Plura-list] 1, 000, 000 stranded Southwest passengers deserved better from Pete Buttigieg

Cory Doctorow doctorow at craphound.com
Mon Jan 16 14:39:12 EST 2023

Read today's issue online at: https://pluralistic.net/2023/01/16/for-petes-sake/


This Thu (1/16) at 1530hPT, I'm joining my co-author Rebecca Giblin and our host, Brad Stone, for an Internet Archive/Coil livecast about our book Chokepoint Capitalism:



Today's links

* 1,000,000 stranded Southwest passengers deserved better from Pete Buttigieg: The worst US aviation failure in history was a long time coming, and could have been averted.

* Hey look at this: Delights to delectate.

* This day in history: 2003, 2008, 2013, 2018.

* Colophon: Recent publications, upcoming/recent appearances, current writing projects, current reading


🦺 1,000,000 stranded Southwest passengers deserved better from Pete Buttigieg

The catastrophic failure of Southwest Air over Christmas 2022 was the worst single-airline aviation failure in American history, stranding over 1,000,000 passengers. But while it was exceptional, it was also foreseeable: 2022 saw Southwest and the other carriers rack up record numbers of cancellations, leaving crews and fliers stranded.

It's not like the carriers can't afford to improve things. After pulling in $54 billion in covid relief, the airlines are swimming in cash, showering executives with record bonuses and paying titanic dividends to shareholders. Southwest has announced a $428m dividend.

This isn't a new problem. Trump's Transportation Secretary Elaine Chao was a paragon of inaction and neglect, refusing even to meet with consumer advocacy groups. This is bad, because under US law, state attorneys general are not allowed to punish misbehaving airlines - that power vests solely and entirely with the Secretary of Transport.

It's been two years since Biden appointed Pete Buttigieg to be the human race's most powerful aviation regulator. Buttigieg started his tenure on a promising note, meeting with the same consumer groups that Chao had snubbed, but after that hopeful beginning, things ground to a halt.

As *Corporate Crime Reporter* details, William McGee of the American Economic Liberties Project was impressed by the Secretary: "He was intelligent, articulate, he had good questions for us, he was taking notes, he seemed concerned." But 18 months later, McGee describes Buttigieg's leadership as "lax."


Buttigieg likes to tout a single enforcement action as his signature achievement: fining six airlines and ordering them to issue refunds to US passengers. But only one of those airlines was a US carrier: Frontier, which only accounts for 2% of all US flights. The US monopoly carriers have gone unscathed.

The US carriers are in sore need of regulatory discipline. In 2020 alone, United racked up *10,000* consumer complaints, twice as many as any other carrier. Under Buttigieg, the DOT investigated these airlines and closed *every one* of these complaints without taking *any* action against them.

This is part of a wider pattern. In Buttigieg's 18 month tenure, not a single airline has been ordered to pay *any* fines as a result of cancellations. In the absence of oversight and accountability, the airlines have made a habit out of scheduling flights they know they don't have the crew to fly (they used public covid funds to buy out senior crew contracts, retiring much of their workforce).

This gives the airlines the flexibility to offer many flights they know they can't service, and to allocate crew to whichever runs will generate the most profit, stranding US passengers and holding onto their money for months or years before paying refunds - if they ever do.

Consumer groups weren't alone in sounding the alarm over the deteriorating conditions in the airline sector. In 2022, dozens of state attorneys general - Democrats and Republicans - sent open letters to Buttigieg begging him to use his broad powers as Secretary of Transport to hold the airlines accountable.

What are those powers? Well, the big one is USC40 Section 41712(a), the "unfair and deceptive" authority modeled on Section 5 of the FTC Act. This authority allows the Secretary to act without further Congressional action, to order airlines to end practices that are "unfair and deceptive," and to extract *massive* fines from companies that don't comply.

As McGee told CCR, "the scheduling and canceling of flights is both unfair and deceptive." In order to force the airlines to end this practice, Buttigieg would have to initiate an investigation into the practice. The American Economic Liberties Project called on Buttigieg to open an investigation months ago. There has not been such an investigation.

Even on refunds, Buttigieg's much-touted signature achievement, the Secretary has left Americans in the cold. US law requires airlines to give cash refunds to passengers on cancelled flights. But to this day, passengers are sent unfair and deceptive messages by airlines offering them credit for cancellations, and fliers must fight their way through a bureaucratic quagmire to get them.

McGee and other advocates met with Buttigieg *twelve times* asking him to address this. When he finally took action, he ignored the domestic airlines - which racked up 5,700% more complaints in his first year on the job than in the previous year - except for tiny, largely irrelevant Frontier. If you are an American whose journey on an American airline was cancelled, there's a 98% chance that Buttigieg let them off without a single dollar in fines.

McGee isn't an armchair quarterback. He is an industry veteran, an FAA-licensed aircraft dispatcher: "I canceled flights. I rescheduled flights. I diverted flights. I delayed flights. I did that every day."

Apologists for Buttigieg claim that he's doing all he can: "Pete isn't in charge of airline IT!" But while USC 40 doesn't mention computer systems or staffing levels directly, it doesn't have to: the "unfair and deceptive" standard is deliberately broad, to give regulators the powers they need to protect the American people.

In understanding whether the million fliers that Southwest stranded on the way to their Christmas vacations could have expected more from their DOT, it's worth looking at how other regulators have used similar authority to protect the American people.

Exhibit A here has to be FTC Chair Lina Khan, whose powers under FTCA5 are nearly identical to Buttigieg's power under 41712(a) (the DOT language was copied nearly verbatim from the FTCA). Two years ago, Khan began an in-depth investigation into the use of nonompete agreements in the US labor market.


This investigation created an extensive evidentiary record on the ways that workers are harmed by these agreements, and collected empirical observations about whether industries really needed noncompetes to thrive (for example, noncompetes are banned in California, home to the most profitable, most knowledge-intensive businesses in the world, undermining claims that these businesses need noncompetes to survive).

Then, right as Southwest was stranding a million Americans, Khan unveiled a rulemaking to ban noncompetes for every American worker, using her Section 5 powers. Khan's rule is retroactive, undoing every existing noncompete as well as banning them into the future.


This is what a fully operational battle-station looks like! Khan and Buttigieg are among the most powerful people who have ever lived, with more and farther-reaching regulatory authority, more power to alter the lives of millions of people, than almost anyone who every drew breath.

And yet, when Secretary Buttigieg jawbones about the airlines, it's all pleading, not threats. As McGee says, "If you have a Secretary of Transportation who does not punish the airlines when they act terribly, then we should not be surprised when they continue to behave terribly."

State AGs from both parties are desperate for Buttigieg to back legislation that would return their right to punish airlines. So far, he has not voiced his support for this regulation. When the Secretary of Transport won't act, and when he won't support the right of other officials to act, the American traveler is truly stranded.


🦺 Hey look at this

* "In retrospect this period will be understood as an Indian summer of the old world, a winter that didn't know it was a transformative winter because it felt too warm" https://people.well.com/conf/inkwell.vue/topics/522/State-of-the-World-2023-Bruce-St-page10.html#post228

* Web Hackers vs. The Auto Industry: Critical Vulnerabilities in Ferrari, BMW, Rolls Royce, Porsche, and More https://samcurry.net/web-hackers-vs-the-auto-industry/ (h/t Schneier)

The world’s biggest PR firm claims to be an expert on trust – but is it? https://www.theguardian.com/business/2023/jan/15/edelman-pr-firm-davos-trust


🦺 This day in history

#20yrsago Lessig: Whither the Supremes’ Constitutional commitment? https://web.archive.org/web/20030201110456/https://cyberlaw.stanford.edu/lessig/blog/archives/2003_01.shtml

#20yrsago Melancholy Elephants: infinite copyright = infocalypse https://www.baen.com/chapters/W200011/0671319744___1.htm

#20yrsago WiFi-SciFi: My open spectrum fiction on Salon https://www.salon.com/2003/01/16/liberation_spectrum/

#20yrsago Supreme Court rules against Eldred, Alexandria burns https://en.wikipedia.org/wiki/Eldred_v._Ashcroft

#15yrsago Bruce Sterling’s Kiosk: geniunely 21st century science fiction https://web.archive.org/web/20080115084153/https://www.sfsite.com/fsf/fiction/bs01.htm

#15yrsago Fair use for the 21st century: if it adds value, it’s fair; if it substitutes, it’s not https://archive.nytimes.com/bits.blogs.nytimes.com/2008/01/16/830/

#10yrsago “Aaron’s Law” introduced, would change computer law so violating Terms of Service isn’t a felony https://www.reddit.com/r/technology/comments/16njr9/im_rep_zoe_lofgren_im_introducing_aarons_law_to/

#10yrsago Meet Zack Kopplin, the 19-year-old who started winning battles against teaching creationism in Louisiana public schools when he was 14 https://web.archive.org/web/20130116011419/http://io9.com/5976112/how-19+year+old-activist-zack-kopplin-is-making-life-hell-for-louisianas-creationists

#10yrsago Tim Wu: what if we’d treated Steve Jobs and Steve Wozniak the way we treated Aaron Swartz? https://www.newyorker.com/news/news-desk/how-the-legal-system-failed-aaron-swartzand-us

#10yrsago Free Freedom of Information Requests, in honor of Aaron Swartz https://www.muckrock.com/news/archives/2013/jan/14/aaron-swartz-1986-2013/

#5yrsago MLK: anti-capitalist activist https://www.rawstory.com/2017/01/11-most-anti-capitalist-quotes-from-martin-luther-king-jr/

#5yrsago Marriott fires employee for “willfully liking” a tweet in support of Tibetan independence https://www.scmp.com/news/china/society/article/2128124/marriott-sacks-employee-who-liked-twitter-post-tibet-independence

#5yrsago Playing low frequency noise to disrupt hard-drives: denial of service for CCTVs, data-centers, and other computing environments https://arxiv.org/pdf/1712.07816.pdf

#5yrsago Trump’s new assistant Drug Czar: a 24-year-old campaign volunteer with no experience, in charge of billions to end the opioid epidemic https://www.washingtonpost.com/investigations/meet-the-24-year-old-trump-campaign-worker-appointed-to-help-lead-the-governments-drug-policy-office/2018/01/13/abdada34-f64e-11e7-91af-31ac729add94_story.html

#5yrsago Inmate, denied health care in an Arizona private prison, chews his own fingers off https://www.newsweek.com/prison-health-care-chewed-fingers-pain-arizona-corizon-780648


🦺 Colophon

Currently writing:

* Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. Friday's progress: 512 words (94995 words total)

* The Bezzle, a Martin Hench noir thriller novel about the prison-tech industry. FIRST DRAFT COMPLETE, WAITING FOR EDITORIAL REVIEW

* A Little Brother short story about DIY insulin PLANNING

* The Internet Con: How to Seize the Means of Computation, a nonfiction book about interoperability for Verso. REVISIONS COMPLETE - AWAITING COPYEDIT

* Vigilant, Little Brother short story about remote invigilation. ON SUBMISSION

* Moral Hazard, a short story for MIT Tech Review's 12 Tomorrows. FIRST DRAFT COMPLETE, ACCEPTED FOR PUBLICATION

* Spill, a Little Brother short story about pipeline protests. ON SUBMISSION

* A post-GND utopian novel, "The Lost Cause."  FINISHED

* A cyberpunk noir thriller novel, "Red Team Blues."  FINISHED

Currently reading: Analogia by George Dyson.

Latest podcast: Daddy-Daughter Podcast, 2022 Edition https://craphound.com/podcast/2022/12/12/daddy-daughter-podcast-2022-edition/

Upcoming appearances:

* Internet Archive livecast on Chokepoint Capitalism with Rebecca Giblin and Brad Stone, Jan 19, 1530hPT

* Library Learning Experience/American Library Association (New Orleans), Jan 27-30

* Chokepoint Capitalism: Can It Be Defeated? (UCL Faculty of Laws), Feb 1

* Future of Arts, Culture & Technology, ACMI, (Melbourne), Feb 14

* ANU/Canberra Times Meet The Author (Canberra), Feb 16

* Australian Digital Alliance Copyright Forum (Canberra), Feb 17

* Antitrust, Regulation and the Political Economy (Brussels), Mar 2

Recent appearances:

* The Majority Report with Sam Seder

* Decoder:

* Plutopia

Latest books:

* "Chokepoint Capitalism: How to Beat Big Tech, Tame Big Content, and Get Artists Paid, with Rebecca Giblin", on how to unrig the markets for creative labor, Beacon Press/Scribe 2022 https://chokepointcapitalism.com

* "Attack Surface": The third Little Brother novel, a standalone technothriller for adults. The *Washington Post* called it "a political cyberthriller, vigorous, bold and savvy about the limits of revolution and resistance." Order signed, personalized copies from Dark Delicacies https://www.darkdel.com/store/p1840/Available_Now%3A_Attack_Surface.html

* "How to Destroy Surveillance Capitalism": an anti-monopoly pamphlet analyzing the true harms of surveillance capitalism and proposing a solution. https://onezero.medium.com/how-to-destroy-surveillance-capitalism-8135e6744d59 (print edition: https://bookshop.org/books/how-to-destroy-surveillance-capitalism/9781736205907) (signed copies: https://www.darkdel.com/store/p2024/Available_Now%3A__How_to_Destroy_Surveillance_Capitalism.html)

* "Little Brother/Homeland": A reissue omnibus edition with a new introduction by Edward Snowden: https://us.macmillan.com/books/9781250774583; personalized/signed copies here: https://www.darkdel.com/store/p1750/July%3A__Little_Brother_%26_Homeland.html

* "Poesy the Monster Slayer" a picture book about monsters, bedtime, gender, and kicking ass. Order here: https://us.macmillan.com/books/9781626723627. Get a personalized, signed copy here: https://www.darkdel.com/store/p2682/Corey_Doctorow%3A_Poesy_the_Monster_Slayer_HB.html#/.

Upcoming books:

* Red Team Blues: "A grabby, compulsive thriller that will leave you knowing more about how the world works than you did before." Tor Books, April 2023

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